SKY customers have been left without TV service since yesterday afternoon following a major outage.
Sky Glass and Sky Stream subscribers began reporting issues from around 4pm on Thursday.
And this morning people are saying they’re still without any telly.
The problem prevents the internet-based service from turning on at all.
Some customers have reported that all has resumed but others have not been so lucky.
“Still not working, no red light either. Frustrating seeing how much we pay for these,” one person wrote on Sky‘s forum website this morning.
“I’ve had nothing on my 65 inch sky glass only thing visible is the microphone button lighting up,” another commented.
“This is since yesterday. I’m disabled trying to watch TV to Pass the time. But sitting in my armchair looking at a blank screen.”
Another added: “Love paying to watch a blank screen!”
Sky Glass and Sky Stream are Sky’s newer internet-based platforms which do away with the traditional satellite dish.
Sky Q and other Sky boxes are unaffected by the outage.
With Sky Glass, everything is built into the TV itself with Sky’s own operating system installed.
Due to this current bug, it means customers can’t even turn the Sky Glass TV for alternative sources of entertainment, such as using their PS5 or Xbox.
Sky’s outage page was last updated at 4pm on Thursday, saying: “Some Sky Glass/Stream customers are currently experiencing technical issues when trying to switch on their devices.
“Our technical teams are working hard to fix this.
“We’re sorry for any inconvenience caused and remember you can watch on Sky Go right now.”
How to fix Sky Glass
However, some users have identified a possible fix.
The Sun has tested it on Sky Glass and it worked but other users have reported that they have not had the same luck.
This process performs a complete reset on Sky Glass, so be sure you have access to your Sky account as you will need it.
Also, depending on where you have plugged your Sky Glass in, you may need two people, as you’ll need to use the power button on the right side of the TV while meddling with the plug at the same time.
- Switch your Sky Glass TV off at the mains and wait a few seconds
- Hold down the power button on the bottom right of the Sky Glass TV for about five seconds
- Now, while holding down on the power button still, turn the power back on
- You should eventually see the front of your Sky Glass TV flash red at the bottom
- When it flashes, you can release your finger from the power button
- The Sky logo should appear on screen and you’ll be guided through the set-up process – it’s the same process you have to go through when you first set-up Sky Glass
Tricks for your Sky remote
Try a whole host of Sky tricks to take your TV to a whole new level.
