CUSTOMERS with a major energy firm will receive compensation worth £270 each following complaint failures.
OVO Energy has been told by the regulator Ofgem to pay out £378,512 to 1,395 customers over the historic failings.
OVO Energy is paying out £100,000s in compensation to almost 1,400 customers[/caption]
That means each affected customer will receive around £271 each on average.
Ofgem found OVO took too long in addressing the almost 1,400 customer complaints, in some cases up to 18 months.
It also delayed actioning the Energy Ombudsman’s decisions when complaints were progressed.
